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Please use our contact form below to help us direct your enuiry to the most suitable member of our team. To assist with your enquiry please include as much detail as possible.

    Contact Love Living Homes








    What are your partnering agents?

    We partner with estate agents to help us manage the sales and rent process of our properties. They
    will only get in touch regarding the specific property/development you have enquired about. Your information will not be sent onto any other third parties.




    What are your partnering agents?

    We partner with estate agents to help us manage the sales and rent process of our properties. They
    will only get in touch regarding the specific property/development you have enquired about. Your information will not be sent onto any other third parties.





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    Looking for more information?

    We have included helpful advice and frequently asked questions on our website to support our customers.

    Our Response Times

    Our Homes Team

    Once you have sent us an enquiry we will:

    • Always send an acknowledgment of your initial query within 2 working days of receipt
    • Aim to answer all queries within  5 - 10 working days of when we have received them
    • Always communicate in clear and simple language, tailoring our communication to meet your preferences and any support needs
    • Clearly identify ourselves during all methods of contact

    Response time update - June 2026

    Our advertised response time for resident queries is five working days. We're currently receiving a larger than usual number of resident queries, which means we may take a little longer to get back to you. We're sorry for this. If you've already called and the issue has become more urgent, please do let us know.

    Our response time for emergency Anti-Social Behaviour (ASB) cases is 24-hours. For non-emergency queries we'll get back to you within five  days, or sooner if we can. To support us in managing to prioritise contact, please provide as much information to us as possible.

    Our New Build Defect Team

    The defect being reported shall be classified according to the following: 

    • Priority 1: Emergency defects that are life-threatening; cause a loss of essential facilities; affect the security of its occupants; affect the immediate health of the residents; will lead to severe property damage if unattended. 
    • Priority 2: Urgent defects that could lead to a loss of essential facilities and may become life-threatening if left to deteriorate further or cause serious inconvenience to the residents or neighbours; will lead to damage to the property if unattended. 
    • Priority 3: Routine defects, which can be deferred without causing serious inconvenience to the residents or the surrounding neighbours. 
    • Priority 4: Minor defects, which can be left until the end of the defect liability period without causing inconvenience to the residents or neighbours. 
    Defect Priorities Table
    Priority Category Timing Defect Examples
    1 Emergency Repairs 8 hours A sudden and unforeseen incident creating an immediate risk to health or rendering the property uninhabitable, insecure, or dangerous.
    • Non-containable water leak
    • External drain blocked and backing-up
    • No water supply (unless general area failure)
    • Heating or hot water not operating
    • No electrical supply (unless power failure to the area)
    • Exterior door or window compromising security
    • Lift failure
    • Blocked or faulty gas flue
    • Fire alarm failure
    • Door entry system not working
    2 Urgent 5 days
    • Containable water leaks
    • Intermittent boiler or heating problems
    • Making good following emergency repairs
    • Isolated faulty electrics
    • Water ingress from windows or doors
    • WC cistern not flushing
    • Extractor fan in kitchen or bathroom
    • Root causes of damp and mould including poor ventilation, thermal bridging, faulty DPC, defective roofing or gutters, inadequate sealing, plumbing leaks, incorrect or missing mechanical ventilation, insufficient heating or poor drying during construction (Awaab’s Law)
    • Removal and making good of damp and mould caused by building defects (Awaab’s Law)
    3 Routine 30 days
    • Loose door handles
    • Kitchen unit or worktop defects
    • Garden or landscaping issues
    • Blocked gutters
    • Doors, windows or locks not posing a security risk
    • Floor coverings
    • Internal joinery
    • Where longer-term works are required to prevent reoccurrence of damp and mould, surveys and action plans to be finalised within 30 days, with full rectification within 12 weeks or a reasonable timeframe. Damp and mould to be managed throughout (Awaab’s Law).
    4 Minor End of defect period
    • Wall or ceiling cracking greater than 3mm
    • Plasterboard joints
    • Cosmetic repairs where deemed defective

    For complaint response times, please go to our dedicated page.

    Find out more