Below outlines the standards we aim to deliver throughout your journey to your new home and long after you have moved in.
Answering your Queries
We will always endeavour to resolve your query at the first point of contact. If we can’t, we will set clear expectations on what the follow up will look like if your query is ongoing and needs additional support.
Buying or Renting a Home from us
We understand that everyone’s journey to their new home is different. That’s why our dedicated and friendly team, tailor our services to meet your needs, and ensure your experience of finding your dream home is a positive and happy one.
Defects in New Build Homes
If you move into a brand-new property, or one that has been completely refurbished, repairs to your home may be covered by a guarantee. This guarantee lasts for 12 months and is known as the defects period. The defects period starts from the date we accepted the property from the builder, not from the date you moved in.
Maintaining your Home
The repair and maintenance of your home is as important to us as it is to you. Your home should feel well-maintained and safe.
Resolving any complaints
It is so important to us that we always give you the highest level of customer service possible. If you ever feel we’ve fallen short of this, please let us know. We’d love to work with you to put things right and we will always use these as learnings to help us shape and improve our services in the future.
We are committed to meeting these standards, and always welcome your feedback to help us monitor what we can do in the future to improve.