Get Involved with Love Living Homes

Whether you’re a Shared Owner, a 100% leaseholder or freeholder (you own your home outright) this section is home to lots of useful information for you.

As the trading arm of Town & Country Housing, it is important to us that you have a say in how we provide the right type of homes, services and improve overall.

Town & Country Housing (TCH) is a housing association that builds and manages social housing. It has a clear social purpose to provide homes for people, and with that purpose comes huge responsibility. Housing impacts every aspect of people’s lives, so we all take this responsibility seriously.

TCH and Love Living Homes vision is to be one team delivering a great resident experience, and they can only do this by placing you at the heart of everything we do. As a not-for-profit organisation, the money you pay in rent and service charges goes towards maintaining homes and services.

We truly value the feedback we receive from our residents – it plays a vital role in shaping the services we provide. We are committed to ensuring that your voice is heard and that it directly influences the decisions we make.

~ Town & Country Housing Resident Engagement Team

Resident Engagement Strategy

Love Living Homes is an extension of Town & Country Housing, which is regulated by Homes England and part of the Housing Ombudsman Scheme. Successful and financially secure, we’re a provider of market rental, intermediate market and leasehold management to a portfolio of over 1500 properties across Kent and Sussex.

Influencing our work

You’re best placed to judge whether services are meeting homeowner needs.

It is vital that you can directly influence our work and important to us that residents can get involved to help shape our services, in ways that work for them. Take a look at TCH’s new Resident Engagement Strategy.

See the Strategy

See the latest TCH Tenant Satisfaction Measures

We're committed to providing quality homes and services that put our residents at the heart of everything we do and provide a great customer experience.

We use Tenant Satisfaction Measures (TSMs). These help us see what’s working well and what we need to do better.

Be active in shaping and improving our services for all Leaseholders
Earn shopping vouchers and other rewards
Receive training
Increase your knowledge in a range of housing services
Meet new people
Gain useful skills.

You can read more about the impact that residents are making on services through the ‘You said, we’re doing’ updates.

See all the current ways to make your voice heard below.

See your impacts

You Said:

We could offer better support for residents who contact our Customer Service Centre with more complex issues.

We Did:

We have provided Mental Health First Aid training for all our Customer Service staff so that they have the skills, knowledge and confidence to support residents through more challenging calls.

Resident Engagement Team

Ways to get involved

There’s a range of ways you can help shape our services, from completing surveys and giving feedback on services to being part of a focus group conversation or attending regular meetings.

You don’t need any knowledge or expertise in housing to get involved, we are looking for volunteers who want to make a positive difference to the services we provide. Some examples

Resident board members
Focus groups
Mystery shopping
Resident Voice Panel – new group recruiting now

You can find all the current available opportunities here.

Get involved

Our Highlighted Activities

Click on each opportunity below to find out more and to sign up or email the resident engagement team via getinvolved@tch.org.uk

We’ve highlighted some below that might be of interest to you:

Please note that not all opportunities are open to Leaseholders as they are designed for TCH residents.

The TCH Board oversees the activities of TCH and makes sure they work in the best interests of our residents, leaseholders and freeholders. We currently have one resident on our board, and further vacancies will be advertised as they arise.