Information for Homeowners
If you’re a Shared Owner, this section is home to useful information for you.
Communal gardens and open areas
TCH or a management company will maintain the communal gardens and landscaped areas which we are responsible for. The cost of this is apportioned and you will pay a service charge for this, subject to the clauses in your lease/transfer. If you have a private garden, it is your responsibility to keep the garden neat and tidy.
How often are communal areas inspected?
For areas we are responsible for, our Cleaning and Grounds Maintenance Service is carried out by our contractors and monitored by our Estate Contract Officers who carry out regular inspections of the estates to identify and monitor any issues. On some developments, these areas are managed by external management agents.
Cutting down trees & trimming hedges
We will only take care of trees that are in the communal areas that TCH manage. If they're not managed by TCH or an external managing agent, then they remain your responsibility.
We do a planned programme of tree works based on a survey we carry out every three years. If the condition of a tree has changed since the previous survey was carried out, e.g. brought down in a storm, then you can report this to the Homeownership team. We will then re-survey the tree to see if more immediate works are required.
Hedges on communal land will be trimmed twice a year, usually in July/August (to avoid the bird nesting season) and then again in late autumn. The work will consist of trimming back that season’s growth on the sides and top of the hedge, to ensure they are left looking neat and tidy and do not encroach over public footpaths. All trimmings should be removed from the site upon completion.
