Home sweet home
If you are a Homeowner (you own the property outright or a shared owner) please visit our information for homeowners page.
Frequently Asked Questions for Tenants
Commonhold and Leaseholder Reform Act 2002
The right to manage your block
The Commonhold and Leaseholder Reform Act 2002 gave leaseholders the right to manage the block of flats they live in.
Renters’ Rights Act 2025
From 1 May 2026, the Renters’ Rights Act 2025 will come into force.
Important changes may affect you.
Read the official government information sheet for details.
Authority to Discuss
Keep your tenancy details up to date. Completing our Authority to Discuss form allows you to give a third party ongoing permission to discuss your tenancy, lease or transfer with us.
Useful Forms
Direct Debit Form
If you need to make a payment to us please complete this form and return back to us.
Refund Request Form
Should you require a refund from us, please complete this form and return back to us.
Authority to Discuss Form
Authority to discuss is where you can give a third party on-going permission to discuss your tenancy, lease or transfer with us. To authorise, please complete this form and return back to us.
Defect Reporting Form
As your landlord, we are responsible for raising issues arising from the construction process to the main contractor. They are responsible for rectifying the issues raised. However, not all defects/snags are covered (e.g. cosmetic and settlement).
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Notice of the Rent Reform Update
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