Why rent from us: Terms and Conditions

These terms and conditions relate to renting a home from Town & Country Living at market or intermediate rent.

On finding a property

You will be required to pay reference fees and complete an application form, from which we will take up references and credit checks to enable your tenancy to proceed.

We will also require 3 months of bank statements and photographic identification along with your application form so that we can ensure that your tenancy will be financial viable.

It may be necessary for you to supply a guarantor in certain instances.

Should the tenancy not proceed due to your default, i.e. change of mind, unsatisfactory references, you will lose your fee.


No pets are allowed in flats. This is for the benefit of other residents and to ensure that our properties remain of a high standard.

All applicants must be over 18 years old and have a regular income. Those with part-time or low income jobs may be required to have a Guarantor, this is someone who is prepared to pay the rent insofar as it is unpaid by the tenant and take responsibility for any loss/ damage incurred by us.

For full terms and conditions please refer to the tenancy agreement.

We do not accept people in receipt of DSS or any other benefits.

On signing the agreement

You will have the opportunity to read and understand the tenancy agreement before signing.

All our Assured Shorthold Tenancy Agreements are for an initial standard fixed term of 6 months.

Signing of the agreement will take place on the date of occupation at a pre-arranged time. One month’s rent must be paid in advance, plus a deposit. This initial payment is made by card transaction and must be cleared funds. The deposit will be held against possible breakages or damage to the property for the full term of the tenancy and will be returned, subject to everything being found satisfactory, at the end of the tenancy. The deposit is held by a Government approved third party. For further details please refer to the documents given to you at the start of your tenancy.

Inventory: A list of the contents and the condition of the property will be given to you with the keys. You should check this document and note any discrepancies. You should make a note of the meter readings for gas and electricity on your inventory and contact the service providers to tell them that you have moved in.

Both you and TCHG Living will keep a copy of both the Inventory and the Tenancy Agreement.

Monthly rent payments

All further rent payments should be made by Direct Debit. A Direct Debit mandate will need to be completed and returned to us, this will take approximately 10 days to process. Direct Debit payments can be collected on either 1st, 15th or 25th of the month. The initial payment will be adjusted if you move in part way through a month.

Direct Debit is our preferred & simplest method of payment, however, the other payment methods are available. Please contact us to discuss this.

All payments must be received by the payment due date.

Before you move in

Gas, electricity, water boards and telephone companies must all be told of your intended move, as these charges are payable by the tenant in most circumstances. Tenants are responsible for paying Council Tax so you must contact the local council. Please remember to advise Royal Mail to redirect your post.

You must make sure you have a valid TV licence for your new address and you are responsible for arranging your own Contents Insurance.

Once your tenancy has commenced

All our properties are maintained to a high standard. Please contact us directly if any repairs are necessary, the details of how to do this will be supplied to you when you move into the property.

Rent Arrears

All rent arrears are monitored. If you miss a rent payment you will be contacted either by letter, phone or email.

If the outstanding amount is not paid or an agreed payment plan is not made and maintained we will serve a Section 21 Notice and/or a Section 8 Notice, which gives you notice to vacate the property.

If the rent arrears are not cleared by the time the Notice expires we will apply to the courts for a possession order.

If court action is taken and the arrears have not been cleared or you have not returned your keys to the property we will proceed and evict you.

When your tenancy ends

The initial tenancy agreement is for 6 months. After that the contract runs on a monthly basis and you can give us one months notice in writing at any time.

Once you have informed us of your intention to leave the property by giving your one month’s notice to us in writing we will confirm receipt.

If you wish to vacate the property at the end of your 6 months fixed term you must also advise us in writing 1 month prior to vacating.

Arrangements will be made for key collection and final property inspection. Should the property be found to be in an unsatisfactory condition, or any breakages be noted, appropriate deductions will be made from your deposit (excluding fair wear and tear).

A note of your forwarding address and the relevant meter readings will be taken and you will be required to return all keys, entry fobs and parking permits issued at the start of the tenancy.

You will be contacted by the Deposit Protection Scheme, a third party agency, once we have notified them to release it and provided that the tenancy has ended correctly and no deductions are made. For more information about this, please contact us or visit www.depositprotection.com

Important ‘Dos’ and ‘Don’ts’


  • Advise us of any changes in your personal circumstances.
  • Make sure you understand the terms and conditions of your tenancy agreement(s).
  • Make sure you have checked and agreed your inventory details.
  • Advise the relevant utilities of your move.
  • Hand back all keys etc at the time of check out.
  • Ensure that your rent reaches us by the due rent date.
  • Advise Royal Mail, your employer and any other companies you deal with of your move.
  • Advise us immediately of any maintenance problems.
  • Always ask if you are in doubt.


  • Move out without letting us know.
  • Use your deposit as your last month’s rent.
  • Redecorate or carry out maintenance, repairs/renewals, without speaking to us first.
  • Refuse reasonable access to our staff or our contractors.
  • Change the names on the tenancy agreement or sub-let rooms in the property.