We measure visits to our websites in order to improve their usability. The data we collect may contain personal information (an IP address and/or cookies). We do not link IP addresses to individuals. Your IP addresses are used for internal research and promotion purposes and are not provided to third parties. Cookies issued by us only contain a unique number and therefore contain no personal data. We do not link cookies to individuals other than to recognise repeat visits.
(IP address definition – an IP address is a series of numbers that identify computers on the internet. IP addresses can theoretically be linked to an individual. Such linking requires additional information (particularly from the internet provider who issued the IP address or from the visitor themselves). For that reason IP addresses are considered personal data.)
(Cookie definition – A cookie is a small file that is stored on the computer of a visitor when they visit a website. If they visit the website again, the cookie shows that it is a repeat visit. As the visitor is recognised through the cookie, cookies are considered personal data. In addition, cookies may contain personal data themselves.)
Cookies on TCHG website
We employ a number of cookies across our websites in order to enhance user experience and ensure that we are able to provide the relevant content that our visitors expect.
To do this we use a combination of session, persistent and third party cookies.
Information about the cookies we employ:
Session cookies allow our users to link their actions during browser sessions; they expire after a session and are not stored long term. We use this type of cookie to maintain a user session on the websites, we also use session cookies to collect data on how visitors use our website, for example: what type of browser they are using, what pages are popular.
Persistent cookies are stored on a user’s device in between browser sessions which allows the preferences or actions of the user across a site to be remembered. We use persistent cookies to make our website more accessible to users. These cookies help us to provide the user with the text size and colour options they require.
Third party cookies are set by a domain other than the one visited by the user. We use these cookies for our work with third party organisations, to allow us to understand the journey that our visitors take to get to our website.
Marketing (targeting or advertising) cookies
These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests. They remember the websites you have visited and that information is shared with other parties such as advertisers.
We use 3rd party companies such as Google Analytics, Google Maps and Google Translate to provide you with more personalised service when visiting other websites.
You can change the settings on your browser to prevent cookies being stored on your computer or mobile device without your explicit consent. Your browser “help” section will normally provide details on how to manage the cookie settings.
To opt-out of Google’s cookies please visit http://tools.google.com/dlpage/gaoptout or for any other marketing cookies – http://www.networkadvertising.org/choices/ or visit www.allaboutcookies.org.
If you have any further questions about cookies then please contact us via our website Contact Us Page.
What happens when you link to another site?
We do not pass on any personal information about you to any other site when you link to another non TCHG site.
Access to your information
The information we hold will be accurate and up to date. You can check the information that we hold about you verbally, in writing or by e-mailing us via our Contact Us Page on our website or writing to Data Protection Officer, Town and Country Housing Group, Monson House, Monson Way, Tunbridge Wells, Kent, TN1 1LQ. You need to clearly set out what information you are requesting.