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If you're a tenant (you rent a property from us) please visit our information for tenants page here
Frequently Asked Questions for Homeowners
Commonhold and Leaseholder Reform Act 2002
The right to manage your block
The Commonhold and Leaseholder Reform Act 2002 gave leaseholders the right to manage the block of flats they live in. For more information please go to the Town and Country website.
Useful Forms
This form should be completed and returned when you have decided to proceed with selling your Shared Ownership property.
This form is required to be completed and returned to us when you decide to sell your property. The Property Misdescriptions Act requires sellers to ensure that sales particulars are true and accurate and where appliances and/or services are listed, they are in working order.
This form should be completed in order to assess your eligibility to benefit from the Shared Ownership scheme.
If you need to make a payment to us please complete this form and return back to us.
Should you require a refund from us, please complete this form and return back to us.
Authority to discuss is where you can give a third party on-going permission to discuss your tenancy, lease or transfer with us. To authorise, please complete this form and return back to us.
If you bought a Shared Ownership home during or since 2021, you may have an ‘initial repair period’ in the lease. During the initial repair period, we are responsible for reimbursing the cost of some repairs. If you are legible, please complete this form to start your claim.
Transfer of equity is the process of adding or removing someone from the title deeds of a property. If you would like to do this, please complete this form.
Before you carry out any alterations to your property you must complete a request for alterations form to request written permission.
If you wish to extend your lease voluntarily, please complete our voluntary lease extension form.
Staircasing Form
Depending on your lease you can staircase from either 1% (New Shared Ownership Lease) or from 10%.
Defect Reporting Form
As your landlord, we are responsible for raising issues arising from the construction process to the main contractor. They are responsible for rectifying the issues raised. However, not all defects/snags are covered (e.g. cosmetic and settlement).
Useful Guides
Your guide to selling your Shared Ownership property
Your guide to buying a Shared Ownership Resale property
Your guide to Rent Increases
Your guide to Service Charges
Your guide to staircasing to full ownership
Your responsibilities as a Shared Owner
Our Resident Newsletters
Latest Posts
What Costs Are Involved in Staircasing?
Could Staircasing Work for You?
Preparing to Staircase: What You Need to Know
The 6 Steps to Staircasing
Recycling Right: New Bin Changes and How to Avoid Missed Collections
